Phone
Since 2004, we have been conducting phone interviews from both our owned call centers, based in Toulouse and Casablanca (Morocco).
Find out more![Enquêtes téléphone (CATI)](https://solutions-terrain.com/wp-content/uploads/cmg-telephone.jpg)
Every year, we complete:
250
CATI projects
spread between both our telephone centers including :
60%
BtoB
40%
BtoC
B2C Interviews: :
- Satisfaction surveys for insurance companies and banks
- Usage surveys for retailers in catchment areas
- Barometers on contract cancellation in the energy sector
- Notoriety/image barometer for the distance selling sector
- Pre-tests and post-tests communication (French Post Office)
- …
B2B interviews :
- Satisfaction surveys for products and services (furniture retailers, weather services…)
- Notoriety/image barometers in the construction sector
- Recalls test among health-related professionals
- Usage barometers in the phone and internet industry
- Responsiveness and subscription research to new services (energy sector, catering, …)
- …
Human Resources
Interviewers’ recruitment and training is done internally by a dedicated team.
In Toulouse, there are
300
interviewers including 50 regulars
5 supervisors
1 trainer
1 HR manager
1 quality manager
In Casablanca, there is a team of
40
experienced interviewers on a permanent contract (about 8 years of service)
6 supervisors
1 trainer
1 HR manager
1 site manager
![](https://solutions-terrain.com/wp-content/uploads/dame-souriante-losange.png)
Technical resources
CATI Software
Voxco command center
Auto dialer
(Pronto Dialer/Cisco)
Safe DMZ Servers
hosted by the Toulouse platform
Monitoring system
on site and remotely
The Dedicated Team
![Hélène, Associate Director of Terrain Solutions](https://solutions-terrain.com/wp-content/uploads/st-portrait-helene.jpg)
Telephone Department Manager
![Marina, Terrain Solutions Programming](https://solutions-terrain.com/wp-content/uploads/st-portrait-marina.jpg)
Project Manager
![Terrain Solutions Employee](https://solutions-terrain.com/wp-content/uploads/placeholder-logo-solutions-terrain.png)
Casablanca Site Manager
![Margaux, Terrain Solutions Quality Control](https://solutions-terrain.com/wp-content/uploads/st-portrait-margaux.jpg)
Team Leader
![Terrain Solutions Employee](https://solutions-terrain.com/wp-content/uploads/placeholder-logo-solutions-terrain.png)
Team Leader
![Terrain Solutions Employee](https://solutions-terrain.com/wp-content/uploads/placeholder-logo-solutions-terrain.png)
Human Resources Manager
You want us to be in charge of your next projects?
Contact usOur quality charter
Solutions Terrain applies to
the ISO 20252 standards.