Phone
Since 2004, we have been conducting phone interviews from both our owned call centers, based in Toulouse and Casablanca (Morocco).
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Every year, we complete:
250
CATI projects
spread between both our telephone centers including :
60%
BtoB
40%
BtoC
B2C Interviews: :
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- Satisfaction surveys for insurance companies and banks
- Usage surveys for retailers in catchment areas
- Barometers on contract cancellation in the energy sector
- Notoriety/image barometer for the distance selling sector
- Pre-tests and post-tests communication (French Post Office)
- …
B2B interviews :
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- Satisfaction surveys for products and services (furniture retailers, weather services…)
- Notoriety/image barometers in the construction sector
- Recalls test among health-related professionals
- Usage barometers in the phone and internet industry
- Responsiveness and subscription research to new services (energy sector, catering, …)
- …
Human Resources
Interviewers’ recruitment and training is done internally by a dedicated team.
In Toulouse, there are
300
interviewers including 50 regulars
1 production manager
5 supervisors
1 HR manager
1 trainer
1 quality manager
In Casablanca, there is a team of
60
experienced interviewers on a permanent contract (about 8 years of service)
1 site manager
6 supervisors
1 HR manager
1 trainer
1 quality manager
Technical resources
CATI Software
Voxco command center
Auto dialer
(Pronto Dialer/Cisco)
Safe DMZ Servers
hosted by the Toulouse platform
Monitoring system
on site and remotely
The Dedicated Team
Hélène
Telephone Department Manager
Marina
Production Manager
Imad
Casablanca Site Manager
Émilie
Human Resources Manager
Margaux
Team Leader
Julien
Team Leader
You want us to be in charge of your next projects?
Contact us
Our quality charter
Solutions Terrain applies to
the ISO 20252 standards.