Solutions Terrain established a Quality Charter in order to guarantee clients a high quality of all fieldwork.

Solutions Terrain respects 5 commitments.

1. Capitalize on human resources

All our interviewers take part in a 3-hour initial training session on how to run a questionnaire

At the end of this session, pilot interviews are conducted to certify interviewers before they go live in field

Each fieldwork project is the occasion to assess individually our interviewers at the end of the project in order to register and capitalize on our team experience

Every month, interviewers take part in a training session

2. Guarantee a high quality

Ratio of one supervisor for a team of 8 interviewers, for a thorough supervision and an individual monitoring of performances

Data coherence tests / editing of open ended questions

Quality control of 10% of the sample size to validate the quality of fieldwork

Data hosted in a secured site in Toulouse

3. Offer an optimal follow-up

Daily detailed reporting

Dedicated contact available for all your questions during fieldwork

Respect of agreed commitments at the beginning of the project (timing, quotas, budget)

4. Ensure the well-being of our interviewers

An ideal work environment for the comfort of our interviewers (resting room, large open space, flexible working hours)

Performing tools (friendly CATI system, latest generation of laptops and tablets, sound insulation of the telephone centre, anti-glare screen)

Telephone interviewers paid per hour (and not per questionnaire)

5. Work in total transparency

All telephone work is conducted from our in-house centres based in Toulouse and Casablanca. We never outsource fieldwork.

The telephone centre is clearly identified and we guaranty call tracking

Possibility to remotely listen-in via a simple system (no specific set-up required)

Clients are welcomed on our sites to meet our team and follow up the fieldwork

Confidentiality of data are guaranteed by the signature of a non-disclosure agreement when joining Solutions Terrain